Refund policy
We want you and your little ones to love what you've chosen. If something isn't quite right, here's how we'll sort it out.
At a glance
| If… | You can have | Tell us within |
|---|---|---|
| The size isn't right | Exchange or store credit | 15 days (Singapore) · 30 days (international) |
| You've changed your mind | Exchange or store credit | 15 days (Singapore) · 30 days (international) |
| We sent the wrong item, or something's missing | Exchange, store credit or refund | 15 days of delivery |
| Your item arrived faulty or damaged | Exchange, store credit or refund | As soon as you notice |
Time runs from the day your parcel arrives. For something bought in one of our stores, it runs from the day you bought it.
The condition we need items back in
Unused, unwashed and unworn, with all tags and labels still attached, in their original packaging. We may decline a return if an item doesn't meet this, or if it's been damaged through lack of care after it reached you.
Please try things on gently — we can't accept anything that's been worn out of the house, washed or altered.
What we can't take back
- Personalised or customised items. Anything with a name, initials or custom print is made just for you and can't be resold.
- Underwear and swimwear. For hygiene reasons, unless faulty.
- Gift cards and e-vouchers.
- Items marked Final Sale. Clearance and end-of-season items are sold as final. This is shown on the product page before you buy.
- Free gifts and samples.
Everything else — including clothing, bags, backpacks, shoes and accessories — can be returned if it meets the condition above.
If an item is faulty, none of these exclusions apply. See If something's wrong with your order below.
How to return something
In person at our stores (Singapore orders and in-store purchases)
Bring the item, its packaging and your order confirmation to:
- Paragon
- Downtown Gallery
- Jewel Changi Airport
- Weave, Resorts World Sentosa
Our team will handle it on the spot where they can.
By post
Send to:
Le Petit Society — Returns
128 Joo Seng Road, #06-02
Singapore 368356
Include your name, order number and a note telling us what you'd like. Please use a tracked service — we can't reimburse returns that don't reach us and can't be traced.
Return postage is yours to cover when you're returning for size or change of mind. If we sent the wrong item, missed something, or the item is faulty, we cover it — and we'll arrange collection or redelivery in Singapore.
Do get in touch at hello@lepetitsociety.xyz before sending anything back, so we can check stock for your exchange and watch out for your parcel.
Exchanges and store credit
Most returns are resolved with an exchange or store credit.
Exchanges depend on the size or colour being available. If it isn't, we'll offer store credit instead.
Store credit is added to your Le Petit Society account and keeps its balance as you spend — use it across as many orders as you like, online or in any of our stores, until it runs out. It's valid for 12 months from the day we issue it.
We'll process your exchange or store credit within 2–4 working days of your return reaching us.
Refunds
We refund when an item is faulty, when we've sent the wrong thing or missed something from your order, and in any other case where the law requires it.
Refunds go back to your original payment method within 14 days of us approving the return. Your bank or card issuer may take a few days more to show it. Original delivery charges are refunded only where your whole order is faulty, wrong, or cancelled under your legal rights.
For a change of mind or a size swap we offer exchange or store credit rather than a refund.
If something's wrong with your order
Email hello@lepetitsociety.xyz with your order number and a photo of the problem. We check and pack every order by hand, so this is rare — but when it happens we'll put it right quickly, and we'll cover the postage both ways.
This is separate from, and doesn't limit, your statutory rights below.
Cancelling an order
Email us as soon as you can and we'll cancel anything that hasn't yet been picked and packed. Once it's shipped, treat it as a return.
Pre-order items can be cancelled at any time before dispatch for a full refund.
Gifts
If you received something as a gift, we can offer an exchange or store credit in your name — just bring or send the item with the order number or gift receipt. Refunds go back to whoever paid.
Orders shipped outside Singapore
You have 30 days from delivery. Return postage, along with any duties or taxes charged on the return, is yours to cover unless the item is faulty or we sent the wrong thing. We recommend a tracked service. Original international shipping charges aren't refundable for a change of mind.
A note on colour
We photograph everything as accurately as we can, but screens vary and colours can look different on yours than in person. We can't treat that as a fault — though if something looks genuinely wrong, tell us and we'll take a look.
Your rights under Singapore law
Nothing in this policy takes away or limits your statutory rights.
Under Part III of the Consumer Protection (Fair Trading) Act — Singapore's "Lemon Law" — goods must match their description and be of satisfactory quality. If they aren't, you're entitled to ask us to repair or replace the item within a reasonable time and at no cost to you. Where that isn't possible or reasonable, you may ask for a price reduction or to return the item for a refund.
A defect that appears within six months of delivery is presumed to have been there when the item reached you, unless we can show otherwise.
If we can't resolve things between us, you may approach the Consumers Association of Singapore (CASE) for mediation, or the Small Claims Tribunals.
Talk to us
Le Petit Society
LEPETITSOCIETY PTE. LTD. (UEN 201207725G)
128 Joo Seng Road, #06-02, Singapore 368356
Last updated: 17 September 2026