FREQUENTLY ASKED QUESTIONS

Select the account icon and enter the same email used on the old website. Shopify will send a one-time sign-in code—there is no password to reset. Check spam or junk if it does not arrive.

• Check that you are using the email connected to your account, look for the one-time code in spam or junk, and request a new code if it expired. Contact hello@lepetitsociety.xyz if you still cannot sign in.

Orders placed from the previous website should appear in your new Shopify account. However, do keep earlier confirmation emails for reference in case there is a need to refer to an old order.

Sign in and open your profile or account settings to update the available details. Contact hello@lepetitsociety.xyz if the account email must be changed. Newsletter details remain separate.

Enter your email address under the "Get $10 off your first order" section in the website footer.

Check spam, junk, promotions and other filtered folders, add hello@lepetitsociety.xyz to your safe-sender list, and confirm the checkout email is correct. Order emails and marketing subscriptions are separate.

• Browse from our shop, open an item, choose its options, and add it to your cart.
• Open the cart and proceed to checkout.
• Enter delivery details, choose delivery or collection, apply eligible codes, and pay.
• An order-confirmation email will follow.

• Orders are processed quickly, so changes or cancellations cannot be guaranteed.
• Fulfilled, shipped, personalised, or store-transfer orders cannot be changed or cancelled.
• Please email hello@lepetitsociety.xyz with the order number.

Use the search icon and enter the product name, product type, or SKU. You can also browse the product categories and use the available filters.

Email the product name or image to hello@lepetitsociety.xyz and our team will check on the item's availability. Not all items are restocked after selling out.

Gift boxes can be added in the cart or at checkout. E-gift cards are available online.

Ready-to-give newborn gift sets, organic essentials and keepsakes are available for baby showers, full-month celebrations and first birthdays. Many pieces can be personalised. Personalisation takes around 3–5 working days, and orders are shipped right after it is completed.

Visa, Mastercard, American Express, PayNow and PayPal online.

• Enter it in the discount code or gift card field at checkout and select Apply.
• Check its expiry, minimum spend, eligible products, customer eligibility and spelling.
• Email the code and a screenshot to hello@lepetitsociety.xyz if it still fails.

No. Discount codes cannot be added to a completed order and a missed discount cannot be reimbursed. Use the code on a future eligible order if it remains valid.

• Use the unique gift card code in the gift card field at checkout.
• The remaining balance can be used on later orders; another payment method can cover any shortfall.

• Eligible express options and charges are shown at checkout.
• Estimated delivery is 1–2 working days in Singapore and 2–4 working days internationally, after processing.
• Personalised items need extra processing time.

International packages may incur duties or taxes set by the destination country. These costs are borne by the buyer or recipient.

No. Each order can be delivered to only one address. Place a separate order for each delivery address.

After fulfillment, we send a shipping-confirmation email with a tracking link. You can also sign in to view the order-status page. Tracking may take time to update after collection. Contact us after the delivery window passes.

'Shipped' means shipment has been arranged from our warehouse. Tracking is emailed after courier collection; local Singapore recipients may also receive an SMS.

Yes, we offer Click & Collect. Orders are usually ready about 9 calendar days after ordering; collect only after you receive the collection email.

Orders are usually ready for collection about 9 calendar days after the order is placed. You may email hello@lepetitsociety.xyz to ask whether an earlier pickup can be arranged.

Eligible Singapore orders can be exchanged or returned for store credit within 15 days of delivery; international orders within 30 days. Items must be unused, unwashed, with tags attached and in original packaging. Sale and personalised items are not eligible.

Email us promptly and within 15 days with the order number, issue description, and clear photos where relevant. Wait for instructions before returning anything. We will arrange the appropriate remedy.

Sale items are not eligible for any exchanges or returns.

Our clothes run true to size. Clothing is available from newborn up to kids’ sizes, plus matching adult pieces. See our Size Guide.

Always follow the care label. For many cotton pieces, wash cold on a gentle cycle and line-dry. Avoid bleach and high heat unless the label permits.

Le Petit Society is a Singapore family lifestyle brand founded by Robyn Liang and Dylan Ong, and launched in 2013. We design clothing, swimwear, school bags and everyday essentials for children from babyhood to their teens, including 100% GOTS-certified organic baby clothes, UPF 50 swimwear, matching family outfits and kids’ backpacks with free name personalisation.

Le Petit Society was voted Best Kids Clothing Brand (Gold) in the Sassy Mama Reader Awards 2025, and has been voted Best Children's Clothing Brand (Gold) in the HoneyKids Love Local Awards every year since 2021. We have been featured in CNA, The Straits Times, Lianhe Zaobao, The Business Times and Harper's Bazaar.

Paragon, Jewel Changi Airport, Resorts World Sentosa (WEAVE) and Downtown Gallery. You can also shop online with worldwide shipping.

Name or initials personalisation is free on all LPS backpacks and backpack bundles. Many other items, including lunch bags, water bottle sling bags, wallets, pencil cases and selected baby pieces, can also be personalised.

Most bags can be personalised with embroidery or patches. Embroidery thread colour is chosen to suit each design and is shown on the product page. For patches, colours that complement the bag are selected for you. Alphabet patches, velcro patches and bag charms are also sold separately, online and in our stores.

Around 3–5 working days, and orders are shipped right after personalisation is completed.

No. Personalised items are final sale and cannot be returned or exchanged.

Yes, at any of our four stores.

Iron-on patches are designed for durability but will not stay attached indefinitely. We recommend spot cleaning rather than washing items with iron-on patches.

• Explorer Backpack — ages 2 and up (toddlers and preschoolers)
• Mini Backpack — ages 5 and up. 36 x 27.5 x 13.5 cm, 500 g
• Single Pocket Backpack — ages 7–10. 41.5 x 31 x 14.5 cm, 600 g
• Double Pocket Backpack — ages 10 and up. 45 x 31 x 20 cm, 680 g

Shop LPS backpacks

Lightweight; waterproof; breathable back for Singapore's heat; chest buckle (detachable on Mini); reflective strips; padded laptop/tablet sleeve; hidden pocket; buckles to attach a lunch bag; luggage sleeve/trolley strap for travel; carabiner included. Double Pocket backpacks have two large main compartments. Material: nylon and polyester.

Durable canvas with a softly padded back, a main compartment with a bottle sleeve and divider, a front zip pocket with inner slots, strap loops for keychains or velcro patches, a chest buckle and reflective strips. Name embroidery or patch personalisation available. Matching Explorer pouches are available.

Spot clean minor stains with a damp cloth. Bags can be machine washed on a delicate cycle inside a mesh bag, away from coloured clothing. Hang dry in shade; do not tumble dry, wring, bleach, dry clean or iron. Damage caused by machine washing may not be covered by the warranty.

Yes. School Duo (backpack + Munch Bag or Munch Mini) and Essential School Bundle (backpack + lunch bag + pencil case, wallet or bottle bag). Personalisation is free on backpack bundles too.

Yes. Mini, Single Pocket and Double Pocket backpacks (including those bought in bundles) come with our 1-year LPS Toughness Guarantee against manufacturing defects, from the original purchase date. Explorer Backpacks are not covered.

Repairable manufacturing issues such as damaged buckles, straps and zips. We will repair (for customers in Singapore), replace or refund.

Accidental damage or mishandling (e.g. rough washing machine or dryer cycles); normal wear and tear, fading, scuffs, stains, holes or tears on the bag surface; applied custom patches or personalisation.

Return the bag to the LPS store you bought it from, or contact hello@lepetitsociety.xyz. Order details are needed to process a claim. The guarantee is non-transferable and applies to the original purchaser only. If a repair or replacement is not possible (e.g. style discontinued), we may offer a gift card at our discretion. Full terms: LPS Toughness Guarantee terms

Our Munch Bags, Munch Minis and Thermal Lunch Bags have an insulated PEVA lining that keeps food fresh for 1–2 hours. Add an ice pack to keep things cold for longer.

• Munch Bag — 15 x 23.5 x 15.5 cm, 150 g; adjustable buckle strap; clips onto LPS backpacks
• Munch Mini — 18 x 19 x 8.5 cm, 130 g; smaller size for little hands; clips onto LPS backpacks
• Thermal Lunch Bag — 23.5 x 16 x 20 cm, 300 g; two large compartments that fit a lunch box and water bottle; front pocket; detachable strap

Please check the current lunch bag offers on our website. Eligible bundle discounts are applied automatically at checkout.

No. They are made from water-resistant fabric, not insulated.

Up to 950ml (original style, 10 x 10 x 20 cm, nylon) or up to 1.2L (newer style with (1.2L) in the name, 10 x 10.5 x 23.5 cm, polyester). A stretchy holder grips bottles of different sizes.

Adjustable sling strap and side handle, a front pocket (10 x 4 x 17 cm) that fits a phone or bus card, and an inner mesh pocket. Personalise with strap embroidery or patches. Material: 100% polyester (1.2L style) or 100% nylon (950ml style).

Our organic range is made from 100% GOTS-certified organic cotton. GOTS (Global Organic Textile Standard) certifies both the organic fibre and how the fabric is processed.

Zip sleepsuits with foldable mittens and footies, kimono rompers, swaddles, baby dresses and kids' pyjamas.

Selected pieces can be personalised with your baby's name.

Clothing from newborn up to kids’ sizes, plus matching adult pieces. See our Size Guide (Size Guide). Our clothes run true to size.

Yes. Our baby and kids’ swimwear is made from UPF 50 quick-dry fabric.

Shop swimwear

Baby swimsuits and ruffle swimsuits, girls' swimsuits and rash suits, rash swim tops, and swim trunks and shorts for babies, boys and girls. Many prints also come in adult swim shorts so families can match.

Yes. We design matching outfits for babies, kids and parents, including family tees, pyjamas and swimwear.

Yes. Ready-to-give sets such as Welcome to the World and Little Milestones, plus organic essentials and keepsakes, for baby showers, full-month celebrations and first birthdays. Many pieces can be personalised. Shop newborn gifts

Free local delivery for orders above $80. Estimated delivery is 1–2 working days in Singapore and 2–4 working days internationally, after processing. Personalised items need extra time.

Yes, worldwide. Duties or taxes set by the destination country are paid by the buyer or recipient.

Email hello@lepetitsociety.xyz or use the Contact Us form, including the order number when relevant.

Operating hours are Monday–Friday, 9am–6pm Singapore time, excluding public holidays.